Director's Letter

 

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Dennis de Jong
Managing Director, UFX.com

The Better Broker

Developments in the mobile and online marketplace are helping to define what it means to be the Better Broker in the digital age. With the best customer service and widespread industry recognition, UFX continues to stand out from the crowd.

In 2016, we are pushing forward our competitive advantage with our Better Broker business model:

  • Build and develop the trading platform around our customers’ wants and needs.
  • Deliver a better experience and make online trading comfortable and convenient.
  • Foster a unique, inclusive performance culture that attracts and trains the best.
  • Reinvest in our business, with a primary focus on organic growth.

Comfortable Trading

Whenever and wherever you do business with UFX, you can expect us to be open and forthcoming – this applies to the trading experience as well. We work hard to present all financial data in plain and simple language, to make sure it is accessible to all of our traders.

Service Commitment

As a UFX Trader, you should expect nothing less than the best possible service every time you deal with one of our financial experts, be it via email, phone or live chat. Our aim is to build a long-term relationship with you.

The foundation of this relationship is our Service Commitment – to anticipate and exceed your expectations. Our Service Commitment sets out the standards our customers deserve and those we demand of ourselves.

Transparency Matters

We always explain the rates, terms and conditions related to our products and services clearly, including the possible risks of investing and the small number of additional fees that may apply in certain circumstances.

Privacy Protection, Regulation and Security

An integral part of the UFX Service Commitment is protecting your right to privacy. Even as we expand our products and services, as well as the technology we use to provide them, keeping your information and financial affairs confidential is fundamental to the way we do business.

The company is fully regulated by the Cyprus Securities and Exchange Commission (CySEC) and the Markets in Financial Instruments Directive (MiFID), a cornerstone European Union law that governs all investment activity within the Eurozone. Strict compliance with these regulatory bodies, coupled with state-of-the-art platform and website security give our traders peace of mind. Client’s funds are held in segregated accounts in a number of reputable European Banks that are closely monitored 24/7.

Awards and Recognition

UFX’s achievements and continued investment across a range of business offerings have been recognised by multiple international awarding bodies. As a broker that is committed to offering industry-leading products and services to our clients, such recognition makes us particularly proud.

Thank you again for choosing UFX as your online broker.

Warmest Regards,


Dennis de Jong
Managing Director, UFX.com